Frequently Asked Questions
We have our own IP addresses, can you announce them?
You can announce and use your company's IP addresses in our data center. If you have the necessary equipment in this regard, you can announce your IP addresses by setting up a neighborhood of BGP, and you can also announce to us on your request.
In the data center, can we keep stock server and server backup components?
If you own a non-shared cabinet, yes, you can keep the server, server components and similar equipment in our data center for positioning as stock, and you can use our technical team on demand.
Are you going to perform physical operations on servers or network equipment?
In accordance with the virtual data center agreement, all physical operations are carried out by our technical team which provides active support 24/7. You will not need to come to your data center to do any physical operation.
We have network equipment but no management knowledge, can you support?
You can buy the management support of your equipments such as routers, manageable switches and firewalls only for the brands that our technical personnel are experts in. You can contact us for more detailed information.
Can we buy the servers and components we need from you?
You can buy the server components and servers you need from us or from our partner companies with our reference at a discount. Our data center maintains inventory related to the basic server components. (Memory, PSU, Hard Disk, etc.)
Are You Getting Installation Fee?
The first installation of the control panel software purchased from our operating system and data center is provided free of charge by our technical team. Free installation can be done only once a month on your next re-installation request. In the same month, more than one re-installation is subject to charge or you can setup yourself remotely with our KVM equipment.
How many IPs can we get for our server?
In our data center, a maximum of 29 IP (/ 27 Vlan Subnet) addresses can be received for one server. You must specify your IP requests when ordering. If you do not have any IP request, your server will be delivered with 1 IP address (/ 30 Vlan Subnet).
How is non-shared and unlimited internet access provided on a single server?
In the Co-Location service you purchase with unlimited internet access, the limit is limited on the basis of fair use. Accordingly, internet access speeds of the servers with a monthly traffic quota of 10,000 GB will be limited to 10Mb / s by the end of the month and this limit will be removed on the first day of the following month. If you do not wish to be placed in the fair use quota, you can continue to use the 100Mb / sec shared internet access without any restrictions by going to the UnlimitedPlus package.